Warranty Guidelines
Lifetime Warranty
Congratulations on your purchase with EZ STAK! For over 10 years, EZ STAK has been the industry leader in mobile space systems. Today we continue to maintain our excellent reputation because we only ship products that meet our strict standards for workmanship and quality. That means that we still make our products in North America and will never compromise our standards for quality. As a result, we feel fully confident in offering our customers a limited lifetime warranty on our products.
What the Warranty Covers
EZ STAK products are warrantied to the original owner against defects in manufacturing, materials and workmanship for the lifetime of the product. If a product fails due to a defect, we will provide replacement parts, repair or replace it, at our discretion.
Period of Coverage
EZ STAK products are warrantied for the lifetime of the product under the original owner; from the purchase date until the day they are taken out of service. For as long as you own the EZ STAK product, it is covered by our warranty.
How to Get Service
If you believe your product may have a defect, please email us at cs@ezstak.com or call us for a warranty evaluation at (630) 994-3300. If instructed to return your product for warranty service, please ship the requested product and parts to EZ STAK or a service dealer designated by EZ STAK. You must insure the shipment. We will not be liable for lost in-bound packages. In some cases, we may choose to ship you a replacement part for your products. If your product is determined not to be defective, you can still get service. We will contact you with the cost to repair and reship the item.
What the Warranty Does Not Cover
This warranty does not cover damage caused by accident, alteration, improper care, improper installation, negligence, misuse, abuse, corrosion, normal wear and tear of moving parts, or the natural fading of colors over extended time and use. This warranty does not cover transportation to the dealer or manufacturer to get warranty service, loss of time, loss of use, or other incidental damages. This warranty does not cover consequential damages (the cost of repairing or replacing other property which is damaged if this product does not work properly). Items not manufactured by EZ STAK, such as slides and locking mechanisms, are covered for a period of one year from the date of the original purchase.
The warranty also does not cover any damage caused directly or indirectly by such events as accidents, civil commotions, fires, floods, earthquakes, hurricanes, tornadoes, or any other natural disasters.
How to Contact Us
We are only satisfied if you are satisfied. If you have any questions about our products or our warranty service, feel free to contact us today and one of our skilled staff members will be happy to assist you. Thank you for choosing EZ STAK as your provider of top-quality mobile workspace systems!
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